Superior Customer Service
Customer Service has become an afterthought for many companies today. Focusing solely on the bottom line, many of merchant service providers do not invest the time and resources in building and maintaining a quality merchant support foundation to meet your needs.
Our approach is different. We know you have a choice in merchant processing providers and realize that superior customer service is perhaps the greatest differentiator amongst companies in today’s highly competitive environment. We are focused on building partnership focused relationships over the long term.
Building a world-class customer service and support team is a long-term endeavor. Our selection and training programs are among the most rigorous in the industry and lasts an average of six months before our reps are allowed to serve you. During this time our reps are trained exhaustively on all facets of the industry, billing and reconciliation, technical aspects of hardware and software and all products and services. As a result, we maintain some of the most knowledgeable and longest tenured support reps in the industry. On average, our support reps have 5 plus years of industry experience.
But it doesn’t end there. Our continued focus on a commitment to service and helping you find solutions is ingrained in each and every support rep. We stress personalized service and empower and encourage our reps to find solutions and cut through unnecessary roadblocks and delays to keep your account maintained and processing in the most efficient way.
In the long run we find it most rewarding to invest in your satisfaction. To this end, we maintain these high standards as our commitment to delivering the highest level of service to you:
⦁ Maintain an average wait/hold time of less than 1 minute
⦁ Maintain a call answer rate of 96%
⦁ Maintain a one-call solution philosophy in handling your needs
⦁ Greet you courteously and professionally each time
⦁ Establish a trusted relationship with you, our client
There is a difference in service providers in today’s market. No other processing company maintains these standards or offers this pledge to you. Come see what more and more merchants are talking about, a superior customer focused and committed team dedicated to your success and bottom line. We will win you over and you’ll see card processing in a whole new light.